Q1: About Us?
A1: EINbeauty, which is the largest base of human hair produce.We providing high-quality human hair bundles, top lace closure & lace frontal, and different texture human hair wigs for over 15 years. We are experienced in hair extensions and wigs production.
EINbeauty Hair is a vibrant online hair mall.We provide high quality & affordable hair to those who pursue the beauty of individuality and freedom.
Q2: Is The Hair 100% Human Hair ?
A2: Yes,our hairs are all made of 100% unprocessed virgin human hair. We promise we don't use different sources on our weave hair, our hair is 100% human hair, we do not use any animal or synthetic hair in our products and ensure good quality. If you don't believe it, you can do a burn test, it shows the special smell of burnt protein.
Q3:How to Order Online?
A3: (1) Pick hair that you love and add them into shopping cart.
(2) Fill out order information including your address information and telephone number, then choose your payment method.
(3) After order was paid, we will arrange your package asap.
(4) We offer 15 Days Return and Refund Policy
Q4: How Long is The Shipping Time?
A4:Standard processing time is between 1-5 business days. After the hair is shipped out, the shipping time usually needs about 5-7 business days if everything goes well in the shipping way. But If it has bad weather, flights delayed and other uncontrollable factors in the shipping way, it may be a little delayed.
Q5: Can I Customize a Small or Larger cap size?
A5:For all wigs, our cap size is the same medium 22.5 inches, if you need a different cap size, we can customize it for you. You can contact us through email: service@einbeautyhair.com before you place the order. Or you can place the order on our website directly and makes notes about your cap size, our colleague will contact you.
Q6: Is there Any Custom Duties?
A6: Custom duties depends on your country custom policy, we usually put low value on the invoice to avoid the potential tax. You can also tell us the value you want to declare when you place order.
Q7: How Long Can the Hair Last ? How to Take Care Well of the Hair ?
A7: It can last 6 months at least if you take care of it well.
Maintenance Manual:
- Detangle hair gently before washing. Do not rub or twist hair when you wash the hair.
- Wash the hair gently in warm water with hair conditioner.
- Blot out excess water with towel and allow hair to dry naturally.
- Use wide-tooth comb or finger detangle the hair.
Q8: Can I Make Restyle or Dye The Hair ?
A8: Yes. But we'd like to recommend you that too often restyle or dye the hair will dry it out. So, please make sure which kind of style or color do you like before you actually take action on it.
Q9: Why Not Every Strand of Hair Are the Same Length ?
A9: Our hair is 100% human hair, As our own hairs, real human hair is not possible to grow the exact same length of every single strand. That is why human hair ends are always thinner than the top. Please fully understand and consider before placing order.
Q10: How to Confirm the Wig Density ?
A10: The wig density is closely related to the weight. For different Density , the weight us also different, when you receive the wig and doubt the density does not meet your order request, please weight the hair and send us a picture to confirm.
Q11: How To Keep Wigs Shape ?
A11: While you're sitting at home, take it off and put it on a wig stand. The stand will help keep its shape and taking it off your head takes away from your own tugging and pulling hairs out.
Q12: Does the Hair Have Smell?
A12: If the hair u get has smell, pls don’t worry,it is not harmful for health,here is some reason may caused the smell:
- We use disinfectant in our process of turning raw materials into hair bundles.
- We packed the hair by plastic bags, and plastic bags are most sealed, which readily produce water vapour.
AS a result, some foul smells wherein are formed.
To get the smell out, U just need to take a few minutes to wash your hair with middle shampoo and conditioner, all the smells will disappear.